Performance Standards & Expectations

Clear performance standards and expectations are essential for individual accountability and organizational success. This course helps professionals understand how to align their work with organizational goals, meet defined standards, and exceed expectations. Participants will learn strategies for setting measurable objectives, monitoring progress, and adapting to feedback—building consistency, reliability, and higher levels of workplace performance.

This course offers a comprehensive exploration of the principles and practices essential for setting and achieving high standards of performance in professional environments. Participants will delve into the foundational concepts of performance management, including goal setting, feedback mechanisms, and continuous improvement strategies. Through interactive discussions, case studies, and practical exercises, participants will learn how to establish clear performance expectations, align individual goals with organizational objectives, and measure progress effectively. This course equips participants with the tools and techniques necessary to cultivate a culture of excellence, foster accountability, and drive results-driven performance across teams and departments.


Participants will emerge from this course with a nuanced understanding of the factors that influence performance outcomes and the skills to proactively manage performance challenges. By mastering the art of setting realistic yet ambitious performance standards, participants will enhance their leadership capabilities and empower their teams to achieve peak performance. Whether in managerial roles or individual contributor positions, participants will gain the confidence and expertise to navigate performance discussions, provide constructive feedback, and leverage performance data to drive organizational success.

Learning Outcomes

• Understand the principles of performance management and their significance in organizational success.
• Learn how to set clear and measurable performance standards and expectations.
• Explore strategies for aligning individual goals with organizational objectives.
• Develop skills in providing constructive feedback to enhance performance.
• Learn techniques for monitoring and measuring performance against established standards.
• Understand the role of continuous improvement in maintaining high performance levels.
• Explore methods for effectively managing underperformance and addressing performance gaps.
• Develop the ability to create performance improvement plans and provide support for employee development.
• Gain insights into fostering a culture of accountability and ownership within teams and organizations.
• Learn how to leverage performance data and metrics to drive informed decision-making and strategic planning.


Your Instructor


Dr. Clay Phillips
Dr. Clay Phillips

Dr. Clay Phillips is an organizational culture, soft skills, and mediation expert with more than 20 years of experience helping others develop stronger, more effective interpersonal skills. In his career he has trained thousands of individuals in a variety of professional settings - all to compliment, develop, and train the best skills for effectively working and getting along with others. As a mediator he has mediating hundreds of court cases ranging from employment disputes, to personal injury, to product liability, to wrongful death, and highly contentious divorce and post-divorce disputes with great success. Dr. Phillips believes in people... he believes in the good nature of people and our desire to learn and improve our lives. His many years of experience as a mediator has taught him that the vast majority of people fall in this category, while very few do not. His training programs, workshops, seminars, and online courses have improved the lives of thousands, not just in the workplace but in every aspect of their lives. He hopes that you will find the information presented in this and other courses will be beneficial to you personally, individually, and professionally.


Course Curriculum


  Course Overview
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  Module 1: Introduction to Performance Standards
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  Module 2: Establishing Clear Expectations
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  Module 3: Measuring and Monitoring Performance
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  Module 4: Accountability and Responsibility
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  Module 5: Performance Reviews and Evaluations
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  Module 6: Improving and Sustaining High Performance
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  Module 7: Building a Culture of Excellence
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  Personal Action Plan
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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