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Giving & Receiving Effective Feedback
Course Overview
Course Overview (1:44)
Pre-Course Knowledge Check
Module 1: The Foundations of Effective Feedback
Module #1 Overview (1:35)
Understanding the Purpose of Feedback
The Psychology of Feedback
Elements of Effective Feedback
Module #1 Summary
Knowledge Check #1
Module 2: Preparing to Give Feedback
Module #2 Overview (1:34)
Clarifying Intent & Desired Outcomes
Choosing the Right Time & Setting
Structuring Feedback Conversations
Module #2 Summary
Knowledge Check #2
Module 3: Delivering Feedback with Clarity & Empathy
Module #3 Overview (1:32)
Communicating with Empathy & Respect
Using Specific & Observable Examples
Managing Emotions in the Feedback Process
Module #3 Summary
Knowledge Check #3
Module 4: Receiving Feedback Professionally
Module #4 Overview (1:28)
Shifting Mindset: Feedback as a Growth Tool
Effective Listening & Clarifying Understanding
Responding with Gratitude & Action
Module #4 Summary
Knowledge Check #4
Module 5: Giving Feedback in Challenging Situations
Module #5 Overview (1:40)
Handling Difficult Conversations
Balancing Positive & Constructive Feedback
Feedback Across Power Dynamics
Module #5 Summary
Knowledge Check #5
Module 6: Feedback in Team & Organizational Contexts
Module #6 Overview (1:34)
Creating a Feedback Culture
Peer-to-Peer & 360 Degree Feedback
Digital & Remote Feedback
Module #6 Summary
Knowledge Check #6
Module 7: Integrating Feedback into Continuous Improvement
Module #7 Overview (1:25)
Building Personal Feedback Plans
Coaching & Mentoring with Feedback
Measuring the Impact of Feedback
Module #7 Summary
Knowledge Check #7
Personal Action Plan
Your Action Plan (2:13)
Post-Course Knowledge Check
Peer-to-Peer & 360 Degree Feedback
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