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Employee Peer Mediation
Course Overview
Course Overview, Learning Objectives & Topics Covered (1:40)
Pre-Course Knowledge Check
Introduction to Employee Peer Mediation
Module #1 Overview (2:03)
Understanding Peer Mediation
Core Principles of Mediation
Phases of Mediation
Knowledge Check #1
Active/Effective Listening and Neutral Communication
Module #2 Overview (2:10)
Principles of Active/Effective Listening
Reframing and Paraphrasing
Neutral Communication Strategies
Knowledge Check #2
Facilitating Collaboration and Problem-Solving
Module #3 Overview (2:10)
The Art of Questioning
Collaborative Problem-Solving Techniques
Creating Action Plans
Knowledge Check #3
Managing Emotions and Preventing Escalation
Module #4 Overview (2:08)
Recognizing Emotional Triggers
De-Escalation Techniques
Handling High-Emotion Situations
Knowledge Check #4
Conflict Resolution Styles and Mediator Techniques
Module #5 Overview (2:06)
Understanding Conflict Resolution Styles
Strengths and Limitations of Each Conflict Style
Mediator Techniques for Different Conflict Styles
Knowledge Check #5
Overcoming Barriers to Mediation
Module #6 Overview (2:02)
Identifying Common Barriers to Mediation
Techniques for Overcoming Emotional Barriers
Addressing Communication and Organizational Barriers
Knowledge Check #6
Maintaining Neutrality and Building Trust as a Peer Mediator
Module #7 Overview (2:05)
The Importance of Neutrality in Peer Mediation
Building Trust with Participants
Long-term Strategies for Success as a Peer Mediator
Knowledge Check #7
Personal Action Plan
Your Action Plan (2:12)
Post-Course Knowledge Check
Handling High-Emotion Situations
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