Effective Listening
Effective listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it.
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Meaningful listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.
Learning Outcomes
At the end of this course, you will be able to:
• Define meaningful listening and its key components
• Identify ways to become a better listener
• Use body language to reflect a positive listening attitude
• Understand the difference between sympathy and empathy, and when each is appropriate
• Create a listening mindset using framing, positive intent, and focus
• Be genuine in your communications
• Understand the communication process
• Ask questions, probe for information, and use paraphrasing techniques
• Build relationships to create an authentic communication experience
• Identify common listening problems and solutions
Your Instructor
Dr. Clay Phillips is an organizational culture, soft skills, and mediation expert with more than 20 years of experience helping others develop stronger, more effective interpersonal skills. In his career he has trained more than 6,500 individuals in a variety of professional settings - all to compliment, develop, and train the best skills for effectively working and getting along with others. As a mediator he has mediating hundreds of court cases ranging from employment disputes, to personal injury, to product liability, to wrongful death, and highly contentious divorce and post-divorce disputes with great success. Dr. Phillips believes in people... he believes in the good nature of people and our desire to learn and improve our lives. His many years of experience as a mediator has taught him that the vast majority of people fall in this category, while very few do not. His training programs, workshops, seminars, and online courses have improved the lives of thousands, not just in the workplace but in every aspect of their lives. He hopes that you will find the information presented in this and other courses will be beneficial to you personally, individually, and professionally.