Communication
Strong communication is the foundation of workplace success. This course helps professionals develop the skills to express ideas clearly, build understanding, and foster collaboration. Participants will learn practical strategies for active listening, tailoring messages to different audiences, handling difficult conversations, and improving both verbal and written communication to achieve organizational goals.
Have you ever wondered why it seems so difficult to talk with some people and yet so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this course is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.
Learning Objectives
At the end of this course, you will be able to:
• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills to listen actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively
Your Instructor
Dr. Clay Phillips is an organizational culture, soft skills, and mediation expert with more than 20 years of experience helping others develop stronger, more effective interpersonal skills. In his career he has trained thousands of individuals in a variety of professional settings - all to compliment, develop, and train the best skills for effectively working and getting along with others. As a mediator he has mediating hundreds of court cases ranging from employment disputes, to personal injury, to product liability, to wrongful death, and highly contentious divorce and post-divorce disputes with great success. Dr. Phillips believes in people... he believes in the good nature of people and our desire to learn and improve our lives. His many years of experience as a mediator has taught him that the vast majority of people fall in this category, while very few do not. His training programs, workshops, seminars, and online courses have improved the lives of thousands, not just in the workplace but in every aspect of their lives. He hopes that you will find the information presented in this and other courses will be beneficial to you personally, individually, and professionally.