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Performance Standards & Expectations
Course Overview
Course Overview (1:43)
Pre-Course Knowledge Check
Module 1: Introduction to Performance Standards
Module #1 Overview (2:40)
Defining Performance Standards & Expectations
The Role of Standards in Workplace Effectiveness
Aligning Individual Goals with Organizational Objectives
Module #1 Summary
Knowledge Check #1
Module 2: Establishing Clear Expectations
Module #2 Overview (1:08)
Communicating Performance Expectations Effectively
The SMART Framework for Setting Expectations
Common Barriers to Clarity & How to Overcome Them
Module #2 Summary
Knowledge Check #2
Module 3: Measuring and Monitoring Performance
Module #3 Overview (1:08)
Key Performance Indicators (KPIs) & Metrics
Tools & Techniques for Monitoring Progress
Providing Ongoing Feedback & Support
Module #3 Summary
Knowledge Check #3
Module 4: Accountability and Responsibility
Module #4 Overview (1:05)
Defining Roles & Responsibilities
Encouraging Ownership of Results
Addressing Lack of Accountability
Module #4 Summary
Knowledge Check #4
Module 5: Performance Reviews and Evaluations
Module #5 Overview (1:05)
The Purpose & Process of Performance Reviews
Conducting Fair & Objective Evaluations
Using Evaluations to Drive Growth & Development
Module #5 Summary
Knowledge Check #5
Module 6: Improving and Sustaining High Performance
Module #6 Overview (0:59)
Identifying & Closing Performance Gaps
Coaching, Mentoring, & Training for Growth
Recognizing & Rewarding High Performance
Module #6 Summary
Knowledge Check #6
Module 7: Building a Culture of Excellence
Module #7 Overview (1:09)
Linking Performance Standards to Organizational Culture
Continuous Improvement & Innovation
Creating Long-Term Alignment & Engagement
Module #7 Summary
Knowledge Check #7
Personal Action Plan
Your Action Plan (1:51)
Post-Course Knowledge Check
The SMART Framework for Setting Expectations
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