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Negotiating for Results
Course Overview
Course Overview, Learning Objectives & Topics Covered (1:38)
Pre-Course Knowledge Check
Module 1: Foundations of Negotiation
Module #1 Overview (1:10)
The Nature & Purpose of Negotiation
Key Principles of Effective Negotiation
Common Myths & Misconceptions
Module #1 Summary
Knowledge Check #1
Module 2: Preparing for Negotiation
Module #2 Overview (1:04)
Setting Goals & Defining Success
Researching & Understanding the Other Party
Developing a Negotiation Strategy
Module #2 Summary
Knowledge Check #2
Module 3: Communication in Negotiation
Module #3 Overview (1:06)
Effective Listening & Questioning Techniques
Verbal & Nonverbal Persuasion Skills
Building Trust & Rapport
Module #3 Summary
Knowledge Check #3
Module 4: Tactics and Techniques
Module #4 Overview (1:03)
Opening Offers & Anchoring Strategies
Concessions & Trade-Offs
Countering Difficult Tactics
Module #4 Summary
Knowledge Check #4
Module 5: Managing Emotions and Conflict
Module #5 Overview (1:06)
Recognizing Emotional Triggers
Keeping Negotiations on Track During Conflict
Turning Disagreements into Opportunities
Module #5 Summary
Knowledge Check #5
Module 6: Complex and Multi-Party Negotiations
Module #6 Overview (1:08)
Negotiating in Teams & Groups
Balancing Multiple Interests & Stakeholders
Cross-Cultural Negotiation Dynamics
Module #6 Summary
Knowledge Check #6
Module 7: Closing and Following Through
Module #7 Overview (0:58)
Reaching & Formalizing Agreements
Avoiding Common Pitfalls at the End Stage
Sustaining Long-Term Relationships & Results
Module #7 Summary
Knowledge Check #7
Personal Action Plan
Your Action Plan (1:53)
Post-Course Knowledge Check
Balancing Multiple Interests & Stakeholders
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