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Influence & Persuasion
Course Overview
Course Overview (1:34)
Pre-Course Knowledge Check
Module 1: Foundations of Influence and Persuasion
Module #1 Overview (1:20)
Defining Influence and Persuasion in Modern Communication
The Role of Effective Listening in Persuasion
Barriers to Communication and Influence
Module #1 Summary
Knowledge Check #1
Module 2: Listening with Intent
Module #2 Overview (1:21)
Active Listening: Beyond Hearing Words
Empathetic vs. Sympathetic Listening
Building a Listening Mindset: Framing, Positive Intent, and Focus
Module #2 Summary
Knowledge Check #2
Module 3: Nonverbal Communication and Body Language
Module #3 Overview (1:19)
Understanding Non-Verbal Cues
Using Your Body Language to Enhance Listening
Congruence Between Words and Actions
Module #3 Summary
Knowledge Check #3
Module 4: Persuasive Communication Techniques
Module #4 Overview (1:24)
Asking Questions and Probing for Deeper Understanding
Paraphrasing and Clarifying for Connection
Storytelling as a Persuasive Tool
Module #4 Summary
Knowledge Check #4
Module 5: Navigating Challenging Conversations
Module #5 Overview (1:19)
Identifying and Managing Common Listening Problems
Techniques to Overcome Conflict and Miscommunication
Reframing and Redirecting Conversations
Module #5 Summary
Knowledge Check #5
Module 6: Influence in Groups and Teams
Module #6 Overview (1:27)
Group Dynamics and Effective Listening
Creating Authentic Communication in Teams
Influencing Group Decision-Making Processes
Module #6 Summary
Knowledge Check #6
Module 7:
Module #7 Overview (1:27)
Cultivating Trust Through Communication
Relationship-Building for Long-Term Persuasion
Applying Influence Skills in Personal and Professional Contexts
Module #7 Summary
Knowledge Check #7
Personal Action Plan
Your Action Plan (1:54)
Post-Course Knowledge Check
Building a Listening Mindset: Framing, Positive Intent, and Focus
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